TERMS and CONDITIONS


Please read these terms and conditions carefully

1. About Proxy Rabbit Japan

美生ブテイック東京

Denenchofu Ootaku

145-8799 - Tokyo - Japan 

Service : Orders / Pre-orders / Proxy Buying Service / Bidding Service

As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below. Please read through these terms and conditions carefully before using this website 

2. Acceptance of the Terms and Conditions

Please read this Agreement carefully. We reserve the right to amend this Agreement at any time and from time to time by posting a revised Agreement on the Site. 

3. Order Process

  1. Service Fees and Deposit : please visit this page
  2. We do NOT accept mail orders. Please place your order using our online order form(s).
  3. All Orders are subject to availability and acceptance by us.  Prices and fees are non-negotiable.  
  4. In order to make purchases on the Site you are requested to provide your personal details. In particular, you must provide your real name, shipping address, e-mail address and other requested information as indicated. We will not be obliged to accept an order unless all details requested have been entered correctly.

4. Eligibility to purchase

In order to make purchases on the Site you are requested to provide your personal details. In particular, you must provide your real name, shipping address, e-mail address and other requested information as indicated. 

We will not be obliged to accept an order unless all details requested have been entered correctly.

5. Deposit and Payments

Please consult that page

 Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. 

  

  • Your deposit:

A deposit is required to secure your order(s) with the remainder to be paid prior to delivery.

1st payment/deposit amount includes the total cost of your item plus domestic shipping.

International Shipping fee, Service, and other fees are calculated separately.

Payment due date: within 24 hours of your invoice date.

 

  • 2nd Payment / the outstanding balance due

Item(s) price less any deposit you have already paid, domestic and international shipping fee, yahoo fee (auctions), Service, packaging and transaction fees

Payment due date: payment is due within 5 days of the date of your invoice.

 

  • Late Payments / paying late fees if an invoice has not been paid within 30 days

Late fees will be charged on a sliding scale as follows:

 

  Invoice Late Fees
   up to 500 JPY amount outstanding
  501 J PY  to 2500 JPY amount outstanding + 500 JPY
  2501 JPY to 7500 JPY amount outstanding + 600 JPY
  7501 JPY to 10000 JPY amount outstanding + 750 JPY
  over 10000 JPY amount outstanding + 1500 JPY

 

 

If your account becomes past due, in addition to owing late fees, your account may be suspended for non-payment, and you may be responsible for collection and related legal costs.

In the event your account is suspended for any reason, any amount due on your account will immediately become due and payable. You're responsible for paying all fees by the payment due date.

 

  • Fraud /  Abuse

If, we suspect fraud or a threat to the security of this Site, we reserve the right share our server logs — which contain users' IP addresses and users' personally identifiable information — with the appropriate investigative authorities, who could use that information to trace and identify individuals.  

6. Shipping

Please consult that page

For international shipping, shipping rates are simply the rates provided by Japan Post. The calculation provided by Japan Post is the only valid.
We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery orders submitted with P.O. Box for shipping address will not be processed.


It is our policy to only ship to the address provided by PayPal and/or STRIPE.


PROXY RABBIT JAPAN cannot be held responsible for the consequences subsequent to a delivery delay, a loss of parcels or any damages caused by a third party or yourselves. The guarantee applies to transport Japanese territory only.


Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. Please check with your country's customs office prior to ordering.  

7. Consolidation Service

Please consult that page

Storage extension fee: ¥100 per day after 30 days.


Please note that once your items are packaged, are combined into one package and are ready to ship, you cannot add other items to your package or choose to ship your orders separately.


If you have ordered other products, they will be shipped separately.  

8. Cancellations

PROXY RABBIT JAPAN commits to acquiring those items especially for you on the Japanese Market. We do not accept order cancellations or the cancellation of a particular item. If you want to cancel you will not be able to place an order through our service in the future.

A cancellation fee will apply to all cancellation: 20% of purchase price.  Deposit, Transaction fees, Handling and Service fees are NOT refundable.

We do not issue refunds for unclaimed packages. Refused delivery or canceled order after order has ship will incur additional shipping, handling and restocking fees

 

We reserve the right to cancel any purchase (an order already accepted by us) in (among others) the following situations

  •  the product is not available / in stock,
  • there was an error in the price quote 

Any payments will fully be refunded - no cancellation fees will be applied and PROXY RABBIT JAPAN will not impose service charges.

 Cancellation fee will be charged in the following cases :

  • your billing information is not correct or not verifiable,
  • your order is flagged up by our security systems as an unusual order or an order susceptible to fraud,
  • non-Payment.
  • we have reason to believe you are under 16,
  • we have reason to believe that you are unable to read or understand our Terms and Conditions,
  • we could not deliver to the address provided by you,

9. Return and Refund Policy

We do not accept returns or exchanges unless the item you purchased is defective.

Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order.

Return Period: within 7 days of receipt.

 

Non-returnable Items

  • Auctions items: non-refundable, non-exchangeable
  • Prepaid cards, digital subscriptions or services
  • Consumable items such as food, drinks, and batteries
  • Items that are damaged or abused
  • Items that are missing accessories such as remote controls, cords, and cables
  • Etched or otherwise personalized items
  • Opened computer software, movies, music and video games
  • Downloadable digital content (such as games and movies)
  • Microphones, musical instruments, and similar products

 

To return your online purchase by mail:

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included.

For proof of delivery, we recommend that you return items by EMS.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

PROXY RABBIT JAPAN reserves the right to deny any return or exchange.

 

Refunds do not include any shipping and Transaction charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and Transaction charges are not refundable. Any amounts refunded will not include the cost of shipping.

Transaction fees are non-refundable

Refund within 7 working days after the date of receipt.

 

if you have not received your order, and feel your package may be lost, please contact us. All packages shipped by PROXY RABBIT JAPAN are insured for 100% of the package's value. If your package is in fact lost, we will either replace your item, credit your account for the amount due, or offer you a refund for the amount of the package's value.

Before we can file a claim for a lost package, we must allow the Postal Services the full time allotted for delivery. Here is the timetable for tracing lost packages:

Registered SAL: 40 business days from the day the order was shipped

Registered airmail: 30 business days from the day the order was shipped

EMS: 15 business days from the day the order was shipped

If your package was not delivered within the time frames listed above, please contact us as soon as possible. We will request an investigation by submitting a tracking claim to Japan Post.

 

Please do not open a PayPal claim against the order, as this will further delay the process.

PayPal /STRIPE claims, chargebacks and/or disputes are not allowed or tolerated at PROXY RABBIT JAPAN.

 Complaints or chargebacks lead to immediate and irreversible ban from using our services.  

10. Products excluded from the Service

 1. Artifacts

2. Currency and Stamps

3. Crude Oil

4. Credit Cards

5. Drugs & Associated Paraphernalia

6. Ethnically or Racially Offensive Material

7. Financial Services

8. Firearms, Ammunition, Weapons, Explosives

9. Intangible goods and services, including club registration, digital goods, digital music, digital books, digital games, travel tickets and software downloads

10. Tobacco Products, wines, Whisky, and other alcoholic beverages

11. Gold, Silver and Other Precious Metals

12. Government-Issued IDs, Licenses and Uniforms

13. Hazardous Materials

14. Human Parts and Remains

15. Mailing Lists and Personal Information

16. Medical and Healthcare Service

17. Non-transferable Items

18. Police-Related Items

19. Pornographic Materials and Adult Products. Child pornography, adult videos or other materials of an obscene nature.

 PRJ has a zero-tolerance policy against child pornography/ PRJ Will report to the appropriate authorities any User who publishes or distributes child pornography, or who promotes material that is or purports to be child pornography

20. Prescription Drugs and Devices

21. Items whose transport, export and import are prohibited or restricted in accordance with the law in the importing or exporting country, state or local government (including intermediate countries)

22. Replica and Counterfeit Items

23. Circumvention Devices and Hacking Equipment

24. Unauthorized Copies of Intellectual Property

25. Veterinary Products and Drugs for Animals

26. Wildlife and Animal Products 

27. Trading cards : please contact us

11. Restrictions

 You may not, nor may you allow others, to directly or indirectly, do any of the following for any reason:

  •  engage in personal attacks, use any language that is, or post, upload, transmit, send or otherwise make available on or through the Site any content about an individual that is, abusive, intimidating, bullying, harassing, hateful, violent, or that victimizes, degrades, defiles or disparages an individual, on or through the Site;
  • use any language that is, or post, upload, transmit, send or otherwise make available on or through the Site any content about a group that is, hateful, violent, or that victimizes, degrades, defiles or disparages any group based on race, gender, religion, national origin, disability, sexual orientation, or age, or otherwise engage in what we deem to be racism, sexism, ageism, religious intolerance, bigotry, ethnic slurs, or homophobia;
  • use any language, or post, upload, transmit, send or otherwise make available on or through the Site any content that may or is intended to enable, authorize, instruct, encourage, assist, suggest, or promote activities that incite violence, constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, federal, provincial, national, international, or foreign law, rule or regulation, including without limitation defamation, child pornography, fraud, or invasion of privacy;
  • use any language that is, or post, upload, transmit, send or otherwise make available on or through the Site any content that is pornographic, obscene, sexually explicit, perverse, illicit, indecent, lewd, or lascivious;
  • except as permitted by us, make any commercial, advertising, promotional, or marketing use of the Site and/or Content, including without limitation the photos, images, text, music, audio, videos, podcasts, trademarks, trade names, Site marks and other brand identifiers of us, our licensors, vendors, and/or service providers obtained on or through the Site, except as permitted by the Copyright Act or other law or as expressly permitted in writing by the Agreement, us or the Site;
  • post, upload, transmit, send or otherwise make available on or through the Site any content that constitutes junk mail, spam, pyramid schemes, chain letters, phishing, advertising, and/or commercial offers,;
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any content you may post, upload, transmit, send, or otherwise make available on or through the Site;
  • use any bots, cheats, macros, scripts, or any form of auto-responder, or use any other automated process,;
  • use any language, or post, upload, transmit, send or otherwise make available on or through the Site any content that we deem to be offensive, immoral, vulgar, crude, harmful, violent, deceptive, or otherwise inappropriate;
  • post, upload, transmit, send or otherwise make available on or through the Site any content that you are bound to not disclose, by agreement, contract, fiduciary duty, employment relationship, or otherwise, such as insider information, proprietary and/or confidential information, or trade secrets;
  • post, upload, transmit, send or otherwise make available on or through the Site any content that infringes, violates, or breaches the copyright, trademark, trade secret or any other personal or proprietary right of us, our licensors, vendors, other users, and/or any third party.

12. Privacy Policy

Our Privacy Policy hereby incorporated by reference into this Agreement, explains the policy applicable to the information that is collected through the Site or received directly from you.

13. User Responsibility

The contract between us shall be governed by the laws of Japan and any dispute between us will be resolved exclusively in the courts of Japan. English is the only language offered for the conclusion of the contract.