145-8799 - Tokyo - Japan
241-0821 - Yokohama - Japan
Services : Orders / Pre-orders / Proxy Buying Service / Proxy Bidding Service / Assistance
As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below. Please read through these terms and conditions carefully before using this website
Please read this Agreement carefully. We reserve the right to amend this Agreement at any time and from time to time by posting a revised Agreement on the Site.
In order to make purchases on the Site you are requested to provide your personal details. In particular, you must provide your real name, shipping address, e-mail address and other requested information as indicated.
We will not be obliged to accept an order unless all details requested have been entered correctly.
By placing an order you are committing to follow through with the purchase, so only place an order if you are happy to buy the items. If you have unpaid or cancelled orders, your account may be permanently suspended.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.
A deposit is required to secure your order(s) with the remainder to be paid prior to delivery.
1st payment/deposit amount includes the total cost of your item plus domestic shipping.
International Shipping fee, Service, and other fees are calculated separately.
Payment due date: within 24 hours of your invoice date.
Item(s) price less any deposit you have already paid, domestic and international shipping fee, yahoo fee (auctions), Service, packaging and transaction fees
Payment due date: payment is due within 5 days of the date of your invoice.
Late fees will be charged on a sliding scale as follows:
|up to 500 JPY||amount outstanding|
|501 J PY to 2500 JPY||amount outstanding + 500 JPY|
|2501 JPY to 7500 JPY||amount outstanding + 600 JPY|
|7501 JPY to 10000 JPY||amount outstanding + 750 JPY|
|over 10000 JPY||amount outstanding + 1500 JPY|
If your account becomes past due, in addition to owing late fees, your account may be suspended for non-payment, and you may be responsible for collection and related legal costs.
In the event your account is suspended for any reason, any amount due on your account will immediately become due and payable. You're responsible for paying all fees by the payment due date.
If, we suspect fraud or a threat to the security of this Site, we reserve the right share our server logs — which contain users' IP addresses and users' personally identifiable information — with the appropriate investigative authorities, who could use that information to trace and identify individuals.
For international shipping, shipping rates are simply the rates provided by Japan Post. The calculation provided by Japan Post is the only valid.
We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery orders submitted with P.O. Box for shipping address will not be processed.
It is our policy to only ship to the address provided by Payoneer and/or STRIPE.
PROXY RABBIT JAPAN cannot be held responsible for the consequences subsequent to a delivery delay, a loss of parcels or any damages caused by a third party or yourselves. The guarantee applies to transport Japanese territory only.
Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. Please check with your country's customs office prior to ordering.
If you want to change the content of a package we have already prepared for shipping, it will cost 500 JPY to repack it.
PROXY RABBIT JAPAN commits to acquiring those items especially for you on the Japanese Market. We do not accept order cancellations or the cancellation of a particular item. If you want to cancel you will not be able to place an order through our service in the future.
A cancellation fee will apply to all cancellation: 20% of purchase price. Deposit, Transaction fees, Handling and Service fees are NOT refundable.
We do not issue refunds for unclaimed packages. Refused delivery or canceled order after order has ship will incur additional shipping, handling and restocking fees
We reserve the right to cancel any purchase (an order already accepted by us) in (among others) the following situations
Any payments will fully be refunded - no cancellation fees will be applied and PROXY RABBIT JAPAN will not impose service charges.
Cancellation fee will be charged in the following cases :
We do not accept returns or exchanges unless the item you purchased is defective.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order.
Return Period: within 7 days of receipt.
To return your online purchase by mail:
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included.
For proof of delivery, we recommend that you return items by EMS.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
PROXY RABBIT JAPAN reserves the right to deny any return or exchange.
Refunds do not include any shipping and Transaction charges shown on the packaging slip or invoice.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item.
Transaction fees are non-refundable
Refund within 7 working days after the date of receipt.
if you have not received your order, and feel your package may be lost, please contact us. All packages shipped by PROXY RABBIT JAPAN are insured for 100% of the package's value. If your package is in fact lost, we will either replace your item, credit your account for the amount due, or offer you a refund for the amount of the package's value.
Before we can file a claim for a lost package, we must allow the Postal Services the full time allotted for delivery. Here is the timetable for tracing lost packages:
Registered SAL: 40 business days from the day the order was shipped
Registered airmail: 30 business days from the day the order was shipped
EMS: 15 business days from the day the order was shipped
PayPal /STRIPE claims, chargebacks and/or disputes are not allowed or tolerated at PROXY RABBIT JAPAN.
Complaints or chargebacks lead to immediate and irreversible ban from using our services.
COVID-19 pandemic / Events beyond our reasonable control
If your package was not delivered within the time frames listed above, please contact us as soon as possible. We will request an investigation by submitting a tracking claim to Japan Post. Please note, however, that the postal service will not search for a package if it was shipped more than six months ago. If you fail to contact us within six months from the day your order was shipped, or contact us more than six months after your package shipped after we asked that you contact us by an earlier date if your package had not reached you, we regret that it will not be possible for us to assist you.
2. Currency and Stamps
3. Crude Oil
4. Credit Cards
5. Drugs & Associated Paraphernalia
6. Ethnically or Racially Offensive Material
7. Financial Services
8. Firearms, Ammunition, Weapons, Explosives
9. Intangible goods and services, including club registration, digital goods, digital music, digital books, digital games, travel tickets and software downloads
10. Tobacco Products, wines, Whisky, and other alcoholic beverages
11. Gold, Silver and Other Precious Metals
12. Government-Issued IDs, Licenses and Uniforms
13. Hazardous Materials
14. Human Parts and Remains
15. Mailing Lists and Personal Information
16. Medical and Healthcare Service
17. Non-transferable Items
18. Police-Related Items
19. Pornographic Materials and Adult Products. Child pornography, adult videos or other materials of an obscene nature.
PRJ has a zero-tolerance policy against child pornography/ PRJ Will report to the appropriate authorities any User who publishes or distributes child pornography, or who promotes material that is or purports to be child pornography
20. Prescription Drugs and Devices
21. Items whose transport, export and import are prohibited or restricted in accordance with the law in the importing or exporting country, state or local government (including intermediate countries)
22. Replica and Counterfeit Items
23. Circumvention Devices and Hacking Equipment
24. Unauthorized Copies of Intellectual Property
25. Veterinary Products and Drugs for Animals
26. Wildlife and Animal Products
27. Trading cards : please contact us
You may not, nor may you allow others, to directly or indirectly, do any of the following for any reason:
The contract between us shall be governed by the laws of Japan and any dispute between us will be resolved exclusively in the courts of Japan. English is the only language offered for the conclusion of the contract.
We respond to valid requests by providing the maximum of information available to us.