Last Updated: June 1, 2017 *

1. About these Terms and Conditions

Denenchofu Ootaku
145-8799 Tokyo Japan 
Service : Orders / Pre-orders / Proxy Buying Service / Bidding Service

As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below. Please read through these terms and conditions carefully before using this website

2. Order Process

2.1 Service Fees and Deposit Options

- Service Fee : 7% *
- Deposit Options : 50%, or Full. Minimum deposit : 500 JPY *
Pay the remaining balance once your order(s) is ready to ship.
- Packaging and handling fee : 300 JPY per package ready to ship.
- A minimum purchase amount of 500 JPY per item (i.e. item price or auction starting price) will be required to use our service *
- We do NOT accept mail orders. Place your order using our on-line order form(s).

2.2 Adult Products Policies

Some Japanese web sites offer lingerie, sex toys and adult novelties.
Products subject to the policy: Any product which, because of the nature of the product, its image, product title or product description, appears to be designed for use in sexual/adult activity. Products in this category include but are not limited to such products as vibrators, adult-oriented toys and games.
By entering this site, you certify that you are over 18 years of age, that you are not offended by sexual material, and have the legal right to own sex toys and other sex-related material in your community.
Child Pornography: PRJ has a zero-tolerance policy against child pornography, and We will terminate and report to the appropriate authorities any User who publishes or distributes child pornography, or who promotes material that is or purports to be child pornography *


All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

3. Payment


We take payment at the time we receive your order, once we have your confirmation of order by email.
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

3.2. 1st payment / Deposit

A deposit is required to secure your order(s) with the remainder to be paid prior to delivery.
1st payment / deposit amount includes the total cost of your item plus domestic shipping.
International Shipping fee, Service and other fees are calculated separately.
Payment due date : within 24 hours of your invoice date.

3.3. 2nd Payment / the outstanding balance due

Item(s) price less any deposit you have already paid, domestic and international shipping fee, yahoo fee (auctions), Service, packaging and transaction fees
Payment due date : payment is due within 7 days of the date of your invoice.

3.4. Payments Options

We accept payments via
- Payoneer
- TransferWise (transferwise.com)
- International Postal Money Order (IPMO)
- PayPal : we accept PayPal payments for amounts up to 20000 JPY

For further details, please consult our "Usage Fees" page : click here

3.5. Late Payments

Late fees : if you haven't paid your amount due by the payment due date, PROXYRABBIT JAPAN reserves the right to bill a late payment charge of 1.5% of your purchase (service and shipping charges included). This fee will be applied on the day after the payment due date. Late fees will be added upon each recurring 15 days period until the full amount is received.

Default shipping method : Surface Mail

If your account becomes past due, in addition to owing late fees, your account may be suspended for non-payment, and you may be responsible for collection and related legal costs.
In the event your account is suspended for any reason, any amount due on your account will immediately become due and payable. You're responsible for paying all fees by the payment due date.

3.5. Fraud /  Abuse

If, we suspect fraud or a threat to the security of this Site, we reserve the right share our server logs — which contain users' IP addresses and users' personally identifiable information — with the appropriate investigative authorities, who could use that information to trace and identify individuals.

4. Shipping


For international shipping, shipping rates are simply the rates provided by Japan Post. The calculation provided by Japan Post is the only valid.

4.2 shipping options

* (Registered) Surface  : with tracking number . Packages generally arrive within 1-2 months.
* International Postal Parcel / SAL :  (a.k.a. Regular SAL) - with tracking number
* International Postal Parcel / air mail :  (a.k.a. Regular Airmail) - with tracking number
* Registered Air mail : up to 2 kg / 90 cm - packages generally arrive within 15 days.
* Registered SAL : up to 2 kg / 90 cm - shipments usually take 2-3 weeks to arrive.
* EMS : the fastest, most reliable method. Packages generally arrive within 3 days.

Note : registered SAL is no longer available for those countries : Australia / Denmark / Finland / Germany / Greenland / Hungary / Norway / Poland

4.3 Shipping Address

- We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery orders submitted with P.O. Box for shipping address will not be processed.
- We do not issue refunds for unclaimed packages.
- Refused delivery or cancelled order after order has ship will incur additional shipping, handling and restocking fees ( 5. Cancellations, 6. Return and Exchange Policy  )


PROXYRABBIT JAPAN cannot be held responsible for the consequences subsequent to a delivery delay, a loss of parcels or any damages caused by a third party or yourselves. The guarantee applies to transport Japanese territory only.


Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. Please check with your country's customs office prior to ordering.

4.6 Package Consolidation Service

Consolidation fee :
  • Up to 4 packages : ¥300 consolidation fee (fixed fee).
  • More than 4 packages : ¥500 consolidation fee (fixed fee)
Conditions available on our "Package Consolidation Service" page : click here
Please note that once your items are packaged, are combined into one package and are ready to ship, you cannot add other items to your package or choose to ship your orders separately.
If you have ordered other products, they will be shipped separately.

4.7 Conditions for Combined Shipping

- your ordered items all already in-stock items
- your ordered items are scheduled to be released (available) in the current month.
- you can combine up to 5 items per package. Total Weight limited to 5 kg. Exceptions may be made for irregular-sized items and printed matters ( Books, Magazines, Posters, etc).

4.8 Storage Service

Storage Service will no longer be available after June 1, 2017 *

5. Cancellations

PROXYRABBIT JAPAN commits to acquiring those items especially for you on the Japanese Market. We do not accept order cancellations or the cancellation of a particular item.


If you want to cancel  you will not be able to place an order through our service in the future.
A cancellation fee will apply to all cancellation : 20% of purchase price.
Transaction fees, Handling and Service fees are NOT refundable.


PROXYRABBIT JAPAN reserves the right to cancel any purchase (an order already accepted by us) in (among others) the following situations, without being liable for any damage or costs:

* the product is not available / in stock,
* there was an error in the price quote :
Any payments will fully be refunded - no cancellation fees will be applied and PROXYRABBIT JAPAN will not impose service charges.

* Your billing information is not correct or not verifiable,
* your order is flagged up by our security systems as an unusual order or an order susceptible to fraud,
* Non-Payment. If payment is not received within a reasonable amount of time after the order has been placed, we may cancel an order without notice,
* we have reason to believe you are under 16,
* we have reason to believe that you are unable to read or understand our Terms and Conditions,
* we could not deliver to the address provided by you,
Cancellation fee will be charged (5.1)

6. Return and Refund Policy


We do not accept returns or exchanges unless the item you purchased is defective.
Items that have been used by the customer or items that have been damaged by use cannot be returned to us. We also cannot accept returns on orders where a promotional item has not been returned with the order.
Return Period : within 7 days of receipt.

6.2 Non returnable Items

Auctions items : non-refundable, non-exchangeable
Prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Opened computer software, movies, music and video games
Downloadable digital content (such as games and movies)
Microphones, musical instruments and similar products

6.3 Shipping

To return your online purchase by mail:
Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging, promotional items included.

For proof of delivery, we recommend that you return items by EMS.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
PROXYRABBIT JAPAN reserves the right to deny any return or exchange.

6.4 Refund

Refunds do not include any shipping and Transaction charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and Transaction charges are not refundable. Any amounts refunded will not include the cost of shipping.

Transaction fees are non refundable
Refund within 7 working days after the date of receipt.
Paypal claims, chargebacks and/or disputes are not allowed or tolerated at PROXYRABIT Japan. PayPal complaints or chargebacks lead to immediate and irreversible ban from using our services.

6.5 Lost Package Claims

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by PROXYRABBIT JAPAN and mbttoys.com (Mio Boutique Tokyo) are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the amount due, or offer you a refund for the amount of the package's value.

Before we can file a claim for a lost package, we must allow the Postal Services the full time allotted for delivery. Here is the timetable for tracing lost packages:
Registered SAL : 40 business days from the day the order was shipped
Registered airmail : 30 business days from the day the order was shipped
EMS : 15 business days from the day the order was shipped

If your package was not delivered within the time frames listed above, please contact us as soon as possible. We will request an investigation by submitting a tracking claim to Japan Post.
Please do not open a PayPal claim against the order, as this will further delay the process.

7. Products excluded from the Service

1. Artifacts
2. Currency and Stamps
3. Crude Oil
4. Credit Cards
5. Drugs & Associated Paraphernalia
6. Ethnically or Racially Offensive Material
7. Financial Services
8. Firearms, Ammunition, Weapons, Explosives
9. Intangible goods and services, including club registration, digital goods, digital music, digital books, digital games, travel tickets and software downloads
10. Tobacco Products
11. Gold, Silver and Other Precious Metals
12. Government-Issued IDs, Licenses and Uniforms
13. Hazardous Materials
14. Human Parts and Remains
15. Mailing Lists and Personal Information 16. Medical and Healthcare Service
17. Non-transferable Items
18. Police-Related Items
19. Pornographic Materials and Adult Products. Child pornography, adult videos or other materials of an obscene nature.
20. Prescription Drugs and Devices
21. Items whose transport, export and import are prohibited or restricted in accordance with the law in the importing or exporting country, state or local government (including intermediate countries)
22. Replica and Counterfeit Items
23. Circumvention Devices and Hacking Equipment
24. Unauthorized Copies of Intellectual Property
25. Veterinary Products and Drugs for Animals
26. Wildlife and Animal Products

8. User Responsibility


The contract between us shall be governed by the laws of Japan and any dispute between us will be resolved exclusively in the courts of Japan. English is the only language offered for the conclusion of the contract.


We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.


PROXYRABBIT JAPAN shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.


These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and PROXYRABBIT JAPAN relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and PROXYRABBIT JAPAN for your use of this website.

8.6 : Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. PROXYRABBIT JAPAN shall be free to use such information on an unrestricted basis.
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    PROXYRABBIT JAPAN (proxy buying service and forwarding service)
    Denenchofu Ootaku, 145-8799 Tokyo JAPAN

    Work Time:

    Monday - Friday from 8 a.m to 8 p.m
    Saturday - Sunday from 9 a.m to 12 p.m