Usage Guide : How to Order ?





  • Effortless Shopping has always been synonymous with PROXYRABBIT Japan. We want you to have the simplest, easiest buying experience possible !


    STEP 1

    Find and Choose your productions from our website directly.

    There's no need to create an account first. You automatically create an account when you place your first order at PROXYRABBIT JAPAN


    STEP 2

    Fill in your requested items' information via our contact forms Please fill in "Web Site URLs" and Product Information.

    Send your Requests

    If everything is OK, please send your requests. If you want to make any changes to an order or change your information, please contact us by email at : proxyrabbitjapan@gmail.com . A member of our staff will be happy to assist you.

    BUYING SERVICE

    - please supply us with as much information as you have available for any requested item,
    - please enter valid URLs/links.
    - We do not ship to P.O. Boxes – please be sure to provide the actual street address for delivery orders submitted with P.O. Box for shipping address will not be processed.
    - PRJ cannot accept orders from customers with outstanding problems on previous orders. If we do opt to reject your request, we will notify you by email.

    BIDDING SERVICE

    Please supply us with as much information as you have available for any requested item,
    - please enter valid auction links and / or auction ID.
    - We do require 12 hours notice before the end of the auction to make sure we have time to process your bids.
    - You cannot cancel your bid once it is placed.




    Confirmation of order :

    Once we have received your request we always send a notification including :
    - an itemized list of price, fees and costs associated with each item in the order,
    - your 1st payment / Deposit
    - our Terms and Conditions.

  • 1st payment / Deposit

    A deposit is required to secure your order.
    • 50% of the original cost of the item
    • 100% (full)
    Minimum deposit: 500 JPY

    That 1st payment / deposit amount includes the total cost of your item including domestic shipping. International Shipping fees, Service and other fees are calculated separately.

    Auctions :the current bid price + Domestic Delivery charges (Japan)
    If current bid price is not available : advance payment based on the opening bid price
    - If your auction is unsuccessful (sold or no bids), your deposit will be fully refunded within 24 hours
    - we do require 12 hours notice before the end of the auction to make sure we have time to process your bid!
    - you cannot cancel your bid once it is placed.
    You will receive an automated email confirming your order details.

    Please be noted, we are selling products at the same time in real store and website. Therefore products may have come to have been already sold when we received a inquiry. Thank you for your understanding in advance.


    STEP 3

    Get a Free Shipping Quote !

    Once your orders are ready an e-mail will be sent to you confirming:

    - the availability of your items,
    - the details of your order,
    - shipping options and shipping costs.
    - the outstanding balance due

    For international shipping, our shipping rates are simply the rates provided by Japan Post.
    PRJ will send an invoice giving details of the exact price remaining to be paid.
    Your estimate valid for 5 days from date.

    Items are quoted in Japanese Yen (¥). Orders can be paid in Japanese Yen only.

    Shipping Options

    We offer a range of delivery and pickup options, so you can choose the shipping method that best meets your needs.

    * (Registered) Surface : with tracking number . Packages generally arrive within 1-2 months.
    * International Postal Parcel / SAL : (a.k.a. Regular SAL) - with tracking number
    * International Postal Parcel / air mail : (a.k.a. Regular Airmail) - with tracking number
    * Registered Air mail : up to 2 kg / 90 cm - packages generally arrive within 15 days.
    * Registered SAL : up to 2 kg / 90 cm - shipments usually take 2-3 weeks to arrive.
    * EMS : the fastest, most reliable method. Packages generally arrive within 3 days.

    Registered SAL is no longer available for those countries : Australia / Denmark / Finland / Germany / Greenland / Hungary / Norway / Poland

    Please note that your shipping choices will depend on the item or items in your order. Simply, let us know your choice. We will do our best to accommodate your request.


    STEP 4 : WE SHIP GLOBALLY!

    Typically your order will ship within 24 hours ( or 48 h  Saturday, Sunday and public holidays).
    Once it ships, you will receive an email with your tracking number.
    For further details, please consult our "SHIPPING POLICY" page :click here
 
 
 
LET US HELP YOU !
 
  • How do I start shopping online with PROXYRABBIT Japan?

    Here are detailed steps for how to shop online.If you require assistance, we will be happy to assist you

    How to order?
  • I want the lowest possible fees and the best service

    We provide the best possible service at the lowest possible price. Compare us to the competition!

    Compare us
  • Hi! What is the cheapest shipping option?

    Japan Post offers a wide range of low-cost shipping options that do not require sacrificing quality of service

    Shipping Guide
  • How long does it take for my order to reach me?

    When your order ships, you will receive a shipping confirmation email with a link to track your package:)

    Tracking Service

See what our customers are saying about us

  • REFER A FRIEND PROGRAM


    Earn 5% for each friend you invite to PROXYRABBIT Japan !
     

    GET REWARDED
 

    Send us your inquiry

  • In case that you didn't find your requested product in our catalog or if you have any special requests, you can send us your inquiry (without any commitment) through this form and we will gladly contact you back.

    Address:

    PROXYRABBIT JAPAN (proxy buying service and forwarding service)
    Denenchofu Ootaku, 145-8799 Tokyo JAPAN

    Work Time:

    Monday - Friday from 8 a.m to 8 p.m
    Saturday - Sunday from 9 a.m to 12 p.m